Responsible Gaming
Introduction
At Mystake, we believe that online gaming should be enjoyed as entertainment only. Gambling should never be viewed as a way to earn money or solve financial problems. It's important to approach gaming with a responsible mindset and only gamble with money you can afford to lose.
We are committed to promoting safe and responsible gaming practices for all our players.
Age Verification
Mystake is strictly for players aged 18 years or over in the UK, or the legal gambling age in your jurisdiction. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are under the legal age to gamble, please do not use our services. Underage gambling is illegal and harmful.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Gambling with larger amounts than intended or planned
- Spending more time gambling than intended
- Chasing losses by gambling more to recover money lost
- Lying to family, friends, or others about gambling habits
- Neglecting work, school, family, or personal responsibilities due to gambling
- Using gambling to escape from negative feelings or stress
- Borrowing money to gamble or pay gambling debts
- Feeling anxious or irritable when unable to gamble
- Failed attempts to reduce or control gambling
- Experiencing financial difficulties as a result of gambling
Self-Help Tools
Mystake provides a range of tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Session Time Limits: Set time limits for your gaming sessions
- Self-Exclusion: Take a break from gaming by temporarily or permanently excluding yourself from your Mystake account
These tools are available in your account settings. We encourage you to use them to maintain control of your gaming habits.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted support organizations:
United Kingdom
- GamCare – Free, confidential support and counselling for problem gamblers and their families
www.gamcare.org.uk | Phone: 0808 8020 133 - GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain
www.gamstop.co.uk - National Problem Gambling Clinic – NHS-funded specialist treatment service
Phone: 0203 469 0090
Other Jurisdictions
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | 1-800-GAMBLER
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Call to Action
If you think you may have a problem with gambling, please seek help today. Problem gambling is treatable, and support is available. There is no shame in asking for help – reaching out is a sign of strength.
Contact one of the support organizations listed above, or speak to someone you trust about your concerns. The sooner you seek help, the sooner you can take steps towards recovery.
Remember: Your health and wellbeing are more important than any game.